FTI Guest Policy

General Term & Conditions:-

 

  • The primary guest must be at least 18 years of age to be able to check into the hotel.

  • It is mandatory for guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. The identification proofs accepted are Aadhar Card, Driving License, Voter ID Card, and Passport. Without Original copy of valid ID the guest will not be allowed to check-in.

  • PAN card is not accepted as a valid ID card.

  • Stay of 1 child up to 5 years of age is complementary without the use of extra mattress. Breakfast charges may be applicable for the child.

  • Extra mattress will be provided for triple occupancy bookings.

  • Pets are not allowed in the hotel premises.

  • Should any action by a guest be deemed inappropriate by the hotel, or if any inappropriate behavior is brought to the attention of the hotel, the hotel reserves the right, after the allegations have been investigated, to take action against the guest.

  • Certain destinations may have different policies for specific times during the year.

  • Guests shall be liable for any damage, except normal wear and tear to Hotel asset. Guest shall keep the Hotel room in a good condition and maintain hygiene and cleanliness.

  • Certain policies are booking specific and are informed to the customer while making the booking.

  • No Smoking Policy for FTI “THE HOST” Home: We really take pride in keeping all our rooms fresh and clean, and discourage smoking in the rooms. In case guests wish to smoke, the Hotel Reception will be happy to help.

  • Guests may be contacted closer to their check-in date to confirm the arrival status or arrival time through calls, messages or WhatsApp. In case, we do not receive a response from the guest after multiple attempts, the booking may be put on hold or cancelled. In case of availability, FTI “THE HOST” will try to reinstate your booking when you contact us back or make a payment through our multitude of payment options

  • FTI “THE HOST” reserves its right to charge “Reservation Fee” and guests have no objection to such charges.

  • As we continue to strive to improve our services, FTI “THE HOST” may reach out to guests to get a feedback of their experience through calls or messages

  • We might reach out to you for offers.

  • FTI GREAT MARKETING SDN. BHD. (“FTI “THE HOST””) or any of its affiliates does not authorize any of its employees, consultants, third-party vendors, associates to contact its guests via any mode of communication & offer promotional discounts in exchange for solicitation of monies/payments or other monetary transfers into digital wallets or bank accounts.

  • Such instances are acts of fraud. Encountering & acting on the same is solely based on your own accord & discretion. Neither FTI “THE HOST” nor any of its affiliates/employees or associates will be responsible for any loss/liability arising out of such an event to any individual whatsoever.

  • 'Sanitised B4 Your Eyes’ Service is applicable for check-ins between 8AM & 8PM at select properties, subject to availability. Please note that this service is optional and is not to be construed as a guaranteed protection against COVID-19

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Booking Extension Policy

  • Extension of stay would be provided on current room rates, subject to availability.

  • Current room rates can be different from the rates at which the rooms were booked.

Cancellation Policy

 

We would love to host you but in case your plans change, our simple cancellation process makes sure you receive a quick confirmation and fast refunds. Our standard check-in time is 12 noon and you can check-in any time after that till your reservation is valid.

 

We do not charge cancellation fees for bookings cancelled within 10 minutes of creating the same booking. Any amount paid will be refunded.

Mid Stay Cancellation

 

In case you decide to shorten your booking for 4 or more rooms post the check-in date, no refund is applicable on the booking.

 

How to Cancel?

 

You can cancel your booking using our website or mobile app. You can also call the host to cancel your booking. The applicable refund amount will be credited to you within 7-14 working days. FTI reserves the right to reject any refunds.

Payment Policy

 

For bookings of more than 7 nights, guests have to settle all outstanding payments on a weekly basis. Hotel will be unable to provide further accommodation prior to settlement of the outstanding amount.